What payment methods are accepted?
Summary:
This article provides a clear overview of the payment methods accepted for purchases and subscriptions on the eCommerce platform, including credit card, bank transfer (ACH/eCheck/wire), and paper check, with guidance on pre-payment and offline payment scenarios. It highlights the preferred use of secure online payments, explains how Auto Pay and manual renewal work, and notes the importance of referencing Subscription IDs for proper payment processing, helping customers choose the best payment option and understand key steps for successful transactions.
Accepted Payment Methods
- Credit Card:
Customers can pay directly by credit card through the eCommerce site. This is the most secure and dependable method and is strongly encouraged. - Bank Transfer:
Direct debit (eCheck) or ACH/wire transfer payments are accepted through the eCommerce site. These are also secure and recommended. - Paper Check:
If a customer cannot use the online payment methods, payment by paper check is possible. However, this is discouraged due to security and reconciliation challenges. Customers should contact the Finance team to coordinate if they need to pay by check. - Pre-Payment:
In rare cases, customers may be allowed to pre-pay for their subscription before the renewal date. This requires coordination with the Finance team. - Offline Payments:
Occasionally, customers may pay an invoice using a non-Stripe method (such as mailing a check, ACH/wire transfer directly to the bank, or an old CardConnect payment link). These payments are manually reconciled in Stripe and NetSuite by the Finance team.
Key Notes
- Auto Pay:
If enrolled, the default payment method (credit card or direct debit/eCheck) will be automatically charged at renewal. - Manual Renewal:
If not enrolled in Auto Pay, an invoice is generated 45 days before renewal, and payment can be made by any of the accepted methods above. - Security:
Online payments (credit card, ACH, wire) are preferred for both security and reliability. - Special Instructions:
For paper check or ACH/wire payments, customers must reference their Subscription ID on the payment to ensure proper reconciliation.
Summary Table:
| Payment Method | How to Use |
|---|---|
| Credit Card | Pay online via eCom or Stripe |
| ACH/Bank Transfer | Pay online via eCom or Stripe |
| Paper Check | Mail to Finance team (contact for instructions) |
| Pre-Payment | Coordinate with Finance team |
| Offline Payment | Mail check/ACH/wire, CardConnect link |
FAQs:
What payment methods are accepted for subscriptions?
You can pay by credit card, ACH, eCheck, wire transfer, or paper check.
How does Auto Pay work?
Auto Pay charges your default payment method automatically on the renewal date.
Can I pay by check or offline method?
Yes, but you must contact the Finance team and include your Subscription ID for proper processing.
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