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How do I add users to my subscription?

Summary"

This article explains how to add users to your AIA Contract Documents subscription. It walks through logging in, purchasing additional seats, assigning them to individual users, and managing multi-user access. It also covers important notes about license requirements, login restrictions, and how to transfer seats or change billing admins. The article is designed to help subscription holders expand and manage their user base efficiently.

How to Add Users to Your Subscription

1. Log in to Your Account

2. Go to Subscription Management

  • Navigate to My Account > Subscription Management.

3. Add Seats (Licenses)

  • Look for the option to Buy More Licenses or Add Seat

  • Select the number of additional seats you want to purchase.
  • Complete the checkout process for the new seats.

4. Assign Seats to Users

  • After purchasing, you can assign each seat to a unique user (each user must have their own email address).
  • Enter the email address and details for each new user.
  • The new user will receive an invitation to set up their own login.

5. Multi-User Management

  • For multi-user subscriptions, you can manage, add, or remove users at any time from the Subscription Management page.
  • If you need to transfer a seat (e.g., someone leaves your organization), you can unassign their seat and assign it to a new user.

Important Notes

  • Each user must have their own seat/license. Sharing logins is not permitted.
  • Single-user subscriptions only allow one login. If you need more users, you must upgrade to a multi-user subscription by adding seats.
  • If you need to change the billing admin or have special scenarios (like merging accounts), contact Customer Support for assistance.

 

Tip:
If you need help with any step, or if you want to add a large number of users at once, Customer Support can guide you through the process.

FAQs:

How do I add more users to my subscription?
Log in to aiacontracts.com, go to Subscription Management, and purchase additional seats to assign to users.

Can I reassign a seat if someone leaves the organization?
Yes, you can unassign a seat and reassign it to a new user from the Subscription Management page.

Do users need separate logins?
Yes, each user must have their own seat and unique email address. Sharing logins is not allowed.

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